Frequently Asked Questions

Got questions? We’ve got answers. Below are some of the most common questions our customers ask about our products and services.

How long does shipping take?

We offer two options: Free Shipping (7–21 business days) and Flat Rate Shipping ($220 for 5–11 business days).

Do you ship large lifts via freight?

Yes. Most 2-post, 4-post, and mobile column lifts are shipped via freight carriers. Please ensure your location has forklift access or request liftgate service.

Do your lifts come with installation instructions?

Absolutely. All products include manuals, and many come with online installation guides or videos. Contact us if you need assistance.

Can I install the lift myself?

We recommend professional installation, especially for hydraulic and column lifts. However, some lighter products like jack lifts or single-post lifts may be suitable for DIY assembly with proper tools.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure checkout methods directly through our website.

What is your return policy?

You may return eligible items within 14 days of delivery. Please read our Refund Policy for full details.

How do I contact customer support?

You can email us at Contact@Carautous.com or call us at +1 (318) 228-2520